Shipping Policy

Shipping Information

We currently ship to most countries and regions, with some areas temporarily unavailable. Our coverage is expanding, and you’re welcome to contact us for details.

Estimated Delivery Times

  • United States: 7-15 Business days
  • Canada: 10-18 Business days
  • Mexico: 10-15 Business days
  • Selected European countries: 6-12 Business days
  • Australia / New Zealand / Singapore: 6-12 Business days
  • Japan: 6-8 Business days
  • South Korea: 6-12 Business days

Order Processing & Dispatch

  • Personalized items require 1-3 business days for handcrafted production before shipping.
  • Please double-check your customization details, as orders cannot be canceled once submitted.
  • After dispatch, delivery usually takes 7-14 days depending on the destination.
  • Holiday periods may cause delays, so we recommend ordering early.

Shipping Notifications & Tracking

  • You will receive a confirmation email with tracking information once your order ships.
  • International shipments may require customs clearance. Please monitor your tracking and assist with clearance if needed. We kindly note that we cannot be responsible for delays or failed deliveries caused by customs issues, incorrect/incomplete addresses, or local import restrictions.

Taxes and duties

International orders may be subject to customs duties, import taxes, or other fees imposed by your local government. These charges are not included in the product price or shipping cost and are the buyer’s responsibility. Please check with your country’s customs office if you have questions about potential fees. We are not able to estimate or cover these costs on your behalf.